Description: You’ve made it! Now you need to protect it, and yourself. Learning when and how to ensure that you’ve covered your backside is an important piece of keeping what you’ve built, and keeping your business and your family safe. A bad review will happen. Bad press may come. This is the chapter where you want to preemptively have your legal documentation and contracts in good shape. Getting your business contracts and legal documents squared away, and professionally reviewed on a regular basis, are critical components to keep you out of the spotlight in the wrong way. Don’t DIY this, don’t A.I. this, and don’t skimp on it financially at this point in your business growth and career. Build your consulting team around your business. Circle the wagons and build our your paperwork in a way that protects your company and your family. Establish a format and SOP sequence for how you address bad press or bad reviews. You can’t make every client and customer happy during a 25+ year business career. Set up your staff scripts and response sequences on the “unhappy customer” journey. You’ve done amazing things already, and helped make many lives better with your business products and services. Knowing how to appease and resolve conflicts that arise is one of the final pieces of your business success puzzle for your Aging-in-Place small business. Once you’ve got this established, you are golden!
You will LEARN:
- How to ensure your contracts and legal documents have your business and personal best interests in mind.
- When to add legal consulting and document review to your business, & why it matters to protect what you’ve built.
- How to address bad press or reviews, customer conflicts, and systematize your responses & sequencing.