Description: What do you picture when you think of a Quarterback? A trusted leader. Someone who knows the game and calls the shots. Someone who decides on the plan of attack, and the team follows the plan. And for a Concierge? Someone who caters to your wishes, desires, fears, and dreams. Someone who has taken the time to get to know you, your preferences, and your dislikes, and acts for you and with that knowledge to create your best experience. You will learn to be BOTH the Quarterback and the Concierge for your clients. You’ll learn to lead the team. You’ll learn to adapt and adjust to each unique client. You’ll make them feel heard and understood. They will heed your advice, take your recommendations. Then they’ll refer you to their friends and family!
You will LEARN:
- How your deep knowledge of Aging in Place will lead to collaboration and guiding the design & construction team.
- How active listening will allow you to gain TRUST and RAPPORT with your clients, and cater your solutions to them.
- How making a client feel heard & understood will allow you to guide them to a choice & solution for their situation.